Overview

Conversation Intelligence turns conversations into structured, actionable data. It analyses calls as they happen — so you can act while a call is still live — and records every result, so you can query what happened across all of your calls rather than a sample.

This reference covers the Conversation Intelligence API — the HTTP interface you use to define analysis, run it on live calls, and retrieve the results.

Base path: https://api.simwood.com/intelligence/v1. Authentication, versioning, and error shapes follow the shared platform conventions.

When to use it

Reach for Conversation Intelligence when you want to extract insight from conversations — intent, sentiment, fraud signals, summaries, and your own custom analysis — and act on it automatically: fire a webhook the moment a fraud score crosses a threshold, surface guidance to a handler mid-call, or report across every call afterwards instead of auditing a fraction.

Core concepts

The service is built from a small set of primitives. The Concepts page explains each one on its own terms; the workflow guides and the API reference link back here rather than re-explaining them.

• Operators — a single, reusable unit of analysis: a prompt paired with a typed output.
• Configurations — the policy a conversation is analysed under: which operators run, and the actions that fire on their results.
• Actions — delivery instructions in a configuration: webhooks and whispers that fire when results meet a condition.
• Templates — platform-maintained, read-only starting points for a configuration.
• Sessions — attach a configuration to a single live call and run it in realtime.
• Conversations — the durable record of everything that happened across one or more sessions on the same call.