Concepts

The Conversational AI API is built from a small set of primitives. Each concept page explains one of them — what it is, what properties it has, and how it relates to the others.

The primitives fall into three groups: what you define to create an agent, how you connect it to your infrastructure, and what you get back from every call.

Build

AgentsThe core entity: a voice, a prompt, and configuration that define how the agent behaves during a call.VoicesThe catalogue of speech synthesis voices an agent can speak with.Knowledge baseDocuments the agent retrieves from during a conversation to answer questions accurately.

Integrate

WebhooksHTTP callbacks that deliver conversation events to your infrastructure — when a call starts and when it ends.SIP UACThe SIP registration that connects an agent to your telephony platform so it can receive and make calls.

Analyse

ConversationsThe record of every call: transcript, analysis, and metadata, available as soon as the call ends.